Review Request Timing & Messaging

When to ask, how to phrase invitations, and SMS vs email—policy-safe habits that improve completion rates without sounding desperate.

Last updated: March 29, 2026

Link requests to delivery moments your team can defend. Pair with how to get more Google reviews, email list ethics, and Google Business Profile optimization.

Messaging principles

Keep language neutral and easy to act on.

•Reference the completed service specifically
•One link, one platform per touch—avoid choice overload
•No quid pro quo language about stars
•Escalate unhappy customers offline before the review ask

FAQs

Quick answers.