Channel alignment (field vs invoice vs web)
Payment processing is the regulated path that authorizes cards and settles to your bank—it is not a substitute for invoicing or CRM. List where gross revenue actually enters: EMV swipes on trucks, Square or Stripe invoice links after walkthroughs, or checkout when leads book online. Optimize the dominant rail first; avoid prestige stacks nobody uses in the field. See how payment processing works for the full flow.
Card-present vs card-not-present
When technicians collect balances on site, prioritize chip/tap readers, receipts that carry job IDs, and training so the office does not key cards unnecessarily—keyed and CNP rates and risk flags often surprise growing teams. Square and Clover-class devices win onboarding speed; Stripe Terminal fits when the rest of your stack is already Stripe. For counters, tips, or inventory, pair with our POS software hub.
Invoices and payment links
Deposits on replacements and commercial draws often flow through hosted links so homeowners can pay from work. Stripe Payment Links, Square Invoices, and PayPal invoices each reduce friction—pick the rail your office will send on time. Dedicated invoicing software adds line-item discipline processors alone do not provide.
Website checkout and wallets
If marketing invests in web leads, checkout must match mobile UX and trust. Wallet options (Apple Pay, PayPal) can lift completion on deposits. Shopify merchants should read Shopify Payments vs Stripe before splitting gateways. Build pages that convert using our website builders hub.
Flat rate vs interchange-plus
Flat-rate bundles (common with Square and simple Stripe tiers) simplify budgeting until average tickets grow large. Interchange-plus (Helcim, many ISOs) separates network cost from markup so finance can audit statements. Neither is automatically cheapest—compute effective rate (fees ÷ gross) after refunds and chargebacks. Read credit card processing fees explained and Stripe vs Square fees.
Accounting, CRM, and reconciliation
Map processor payouts to bank feeds; tag jobs in memos or integration fields so month-end is predictable. CRM software should show paid vs open by customer so dispatch and finance agree. Running two processors (e.g. Square in the field and PayPal for wallet-heavy email) is fine only with written reconciliation rules.
Hardware, software TCO, and pricing transparency
Budget readers, tablets, cables, instant-transfer fees, and POS subscriptions—not only the percentage on the marketing page. Clover and ISO-sold packages require contract and effective-rate scrutiny across resellers. Prefer published pricing when you can; when quotes are custom, get sample statements in writing before you sign.
Reminders and follow-up
Open invoices die quietly—use email marketing for compliant payment reminders and post-job follow-ups when you have consent.