Quick verdict
Our take in a nutshell.
LiveAgent combines ticketing, live chat, and (on higher tiers) voice in one platform. Chat is a first-class channel: proactive chat, chat widgets, and routing are built in. Pricing starts around $15/agent/month, which is competitive. For teams that handle a lot of live chat and want a unified inbox with email and social, LiveAgent is a strong option.
The product is capable and regularly updated. Reporting and automation are sufficient for most SMBs. The main trade-off is less brand recognition than Zendesk or Intercom and a smaller ecosystem. For teams that prioritize chat and value over brand, LiveAgent deserves a look.
We recommend LiveAgent when live chat volume is significant and you want omnichannel without paying Zendesk or Intercom premiums. It fits SMBs that need chat, email, and possibly social in one place.
Rating breakdown
How we scored this product.
Features
4.4Strong live chat and omnichannel. Good ticketing and automation. Contact center features on higher tiers.
Pricing
4.5Competitive per-agent pricing. Transparent tiers. Good value for the feature set.
Ease of Use
4.3Interface is clear. Chat-focused workflow. Some learning curve for full feature set.
Integrations
4.3Good integrations for CRM, ecommerce, and collaboration. Marketplace extends options.
Support
4.2Documentation and support are adequate. Community helps. Enterprise options available.
Pros and cons
What we liked and what to watch for.
Pros
- Live chat and omnichannel at competitive pricing
- Unified inbox for chat, email, and social
- Good per-agent value
- Regular updates and solid SMB feature set
Cons
- Less brand recognition than Zendesk or Intercom
- Smaller app ecosystem
- Some advanced features on higher tiers only
Who this software is best for
Ideal users and use cases.
LiveAgent is best for support teams that prioritize live chat and want omnichannel (chat, email, social) at a lower cost than Zendesk or Intercom. Ideal for SMBs with meaningful chat volume.
Who should avoid it
Teams that need the largest app marketplace may prefer Zendesk. Email-only teams might find Help Scout simpler. Product-led teams that want messaging-first may prefer Intercom.
Pricing overview
What to expect to pay.
LiveAgent typically starts around $15/agent/month. Higher tiers add more channels and features. Check LiveAgent’s site for current plans.
Tiered plans add agents, channels, and features. Chat is included from entry tier. Voice and advanced contact center on higher plans.
LiveAgent is often cheaper than Zendesk and Intercom for comparable chat and omnichannel. Good value for chat-heavy teams.
Starting price: From ~$15/agent/mo
Key features
What stands out.
- Ticket management
Create and manage tickets with assignment and status. Unified with chat and other channels in one inbox.
- Automation workflows
Rules for routing and assignment. Canned responses and macros. SLA and escalation options.
- Multi-channel support
Chat, email, and social in one place. Real-time chat is a strength; other channels supported.
- Customer history tracking
Customer timeline and context across conversations. Helps agents resolve faster.
- Reporting and analytics
Reports on volume, response time, and satisfaction. Dashboards for team and SLA monitoring.
Integrations
Plays well with your stack.
LiveAgent integrates with CRMs, ecommerce, and collaboration tools. API and marketplace extend connectivity for most business needs.
- Slack
- Salesforce
- HubSpot
- Zapier
- Shopify
- WordPress
- Jira
Alternatives
Other options we review.
Compare with other helpdesk software
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LiveAgent FAQs
Quick answers.