BeltStack

Gorgias Review (2026)

4.5RatingBest for: ecommerce support teams that need deep Shopify and Magento integration and order-level contextStarting price: From ~$60/mo
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Quick verdict

Our take in a nutshell.

Gorgias is designed so support agents work in one place with full access to orders, returns, and customer data from the store. Tickets open with order history, cart, and customer profile visible; macros can look up orders, process refunds, or trigger store actions. For ecommerce brands that handle a lot of order-related support, Gorgias removes the need to switch between helpdesk and store admin.

Pricing is typically based on ticket volume and/or seats, and can be higher than generic helpdesks at scale. The product is focused: if you’re not running an online store, a general-purpose tool like Zendesk or Freshdesk may be a better fit. For Shopify and Magento shops that want support tightly coupled to the store, Gorgias is the default choice.

We recommend Gorgias when ecommerce support is central to your operations and you want order context, macros, and store integrations out of the box. For mixed or non-ecommerce support, compare with Zendesk or Freshdesk.

Rating breakdown

How we scored this product.

  • Features

    4.6

    Excellent ecommerce-specific features: order context, macros, store integration. Solid ticketing and multi-channel for store support.

  • Pricing

    4.2

    Pricing scales with volume and seats. Can be higher than generic helpdesks. Value is in ecommerce depth.

  • Ease of Use

    4.5

    Straightforward for ecommerce teams. Macros and order lookup are intuitive. Some setup for advanced automation.

  • Integrations

    4.8

    Deep Shopify and Magento integration. Good coverage for payments, loyalty, and CRM. Built for ecommerce stacks.

  • Support

    4.4

    Good documentation and support. Ecommerce-focused. Responsive for store-related questions.

Pros and cons

What we liked and what to watch for.

Pros

  • Deep Shopify and Magento integration; order and customer context in tickets
  • Macros and automation for orders, returns, and store operations
  • Built for ecommerce support volume and workflows
  • Reduces context-switching between helpdesk and store

Cons

  • Focused on ecommerce; less ideal for non-store support
  • Pricing can be high at volume compared to generic helpdesks
  • Overkill if you don’t need order-level integration

Who this software is best for

Ideal users and use cases.

Gorgias is best for ecommerce support teams that want helpdesk and store data in one place. Ideal for Shopify and Magento stores with meaningful support volume, teams that handle orders and returns daily, and brands that want macros and automation built for ecommerce.

Who should avoid it

Teams that don’t run an ecommerce store or don’t need deep order context will get more value from a general helpdesk like Zendesk or Freshdesk. Email-only or non-store support doesn’t need Gorgias’s ecommerce focus.

Pricing overview

What to expect to pay.

Gorgias typically starts around $60/month and scales with ticket volume and/or seats. Ecommerce-specific features are core. Check Gorgias’s pricing for your store and volume.

Tiers are based on ticket volume and features. Higher plans add more macros, automation, and integrations. Custom pricing for high-volume stores.

Gorgias is more expensive than generic helpdesks for the same seat count but delivers ecommerce-specific value. For store-centric support, the ROI is in time saved and better customer context. Compare to Zendesk + Shopify app if you need both generic helpdesk and store integration.

Starting price: From ~$60/mo

Key features

What stands out.

  • Ticket management

    Tickets show order history, cart, and customer profile. Create and assign with full store context. Merge and bulk actions for efficiency.

  • Automation workflows

    Macros for order lookup, refunds, and store actions. Rules for routing and tagging. Built for ecommerce support patterns.

  • Multi-channel support

    Unified inbox for email, chat, and social. All channels see the same order and customer context.

  • Customer history tracking

    Full order and interaction history from the store. No need to open store admin for routine support.

  • Reporting and analytics

    Reports on volume, response time, and ecommerce-specific metrics. Understand support impact on orders and satisfaction.

Integrations

Plays well with your stack.

Gorgias is built for ecommerce stacks. Native Shopify and Magento integration is the focus; CRM and collaboration tools connect so support has full context.

  • Shopify
  • Magento
  • Salesforce
  • HubSpot
  • Slack
  • Zapier
  • Stripe
  • Loyalty and review apps

Alternatives

Other options we review.

Best Gorgias alternatives — full comparison, pricing, and who each option suits.

  • Zendesk

    General helpdesk with Shopify app; less ecommerce-native than Gorgias.

  • Freshdesk

    Generic helpdesk at lower cost; add ecommerce via integrations.

  • Intercom

    Messaging-first; good for in-app support, less order-centric.

Compare with other helpdesk software

See how Gorgias stacks up head-to-head.

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Gorgias FAQs

Quick answers.