BeltStack

Front Review (2026)

4.5RatingBest for: teams that want a shared inbox with strong collaboration, internal discussion, and external customer communication in one placeStarting price: From ~$19/user/mo
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Quick verdict

Our take in a nutshell.

Front combines a shared inbox with strong collaboration: internal comments, @mentions, and assignment keep teams aligned on customer conversations. Email, chat, and (where configured) other channels live in one place. The product is popular with customer-facing teams that need both external communication and internal coordination. Pricing is per user and typically starts around $19/user/month.

Front is less ticket-centric than Zendesk or Freshdesk. It’s optimized for conversation and collaboration rather than heavy ticketing and SLA workflows. For support teams that want a modern shared inbox with great internal collaboration, Front is a top choice. For classic helpdesk with deep automation and reporting, Zendesk or Freshdesk may fit better.

We recommend Front when collaboration around customer messages is a priority and you prefer a conversation-centric model. It fits sales and support teams that use email and chat and want visibility and discussion in one tool.

Rating breakdown

How we scored this product.

  • Features

    4.5

    Strong shared inbox and collaboration. Good for internal discussion and assignment. Less ticket/SLA depth than Zendesk.

  • Pricing

    4.4

    Per-user pricing is clear. Mid-range for shared inbox tools. Good value for collaboration focus.

  • Ease of Use

    4.6

    Modern, intuitive interface. Collaboration features are easy to adopt. Minimal training needed.

  • Integrations

    4.5

    Good integrations with CRM, calendar, and productivity tools. API for custom use.

  • Support

    4.4

    Good documentation and support. Responsive. Appropriate for SMB and mid-market.

Pros and cons

What we liked and what to watch for.

Pros

  • Shared inbox with strong internal collaboration (comments, @mentions)
  • Unified email and chat in one place
  • Modern interface; easy for teams to adopt
  • Good for sales and support collaboration

Cons

  • Less ticket-centric and fewer SLA/automation features than Zendesk
  • Not built for heavy helpdesk workflows
  • Pricing can add up for large teams

Who this software is best for

Ideal users and use cases.

Front is best for teams that want a shared inbox with excellent internal collaboration—internal comments, assignment, and visibility around customer email and chat. Ideal for support and sales teams that work together on customer conversations.

Who should avoid it

Teams that need deep ticketing, SLA management, and helpdesk-specific automation may prefer Zendesk or Freshdesk. Ecommerce teams that need order context might prefer Gorgias. Email-only teams that want the simplest tool might choose Help Scout.

Pricing overview

What to expect to pay.

Front uses per-user pricing, typically starting around $19/user/month. Plans add features and capacity. Check Front’s site for current tiers.

Tiered plans add users and features. Collaboration and shared inbox are core. Higher tiers add more channels and admin controls.

Front is in the same ballpark as Help Scout for shared inbox; more collaboration-focused. Cheaper than full Zendesk for teams that don’t need full helpdesk depth.

Starting price: From ~$19/user/mo

Key features

What stands out.

  • Ticket management

    Conversations are organized in a shared inbox with assignment and status. Focus on collaboration rather than heavy ticket taxonomy.

  • Automation workflows

    Rules for assignment, routing, and templates. Lighter than enterprise helpdesks but sufficient for many teams.

  • Multi-channel support

    Email and chat in one inbox. Additional channels on higher tiers. One view per customer.

  • Customer history tracking

    Conversation history and context. Internal comments stay attached so full context is visible.

  • Reporting and analytics

    Reports on volume, response time, and team activity. Dashboards for collaboration and workload.

Integrations

Plays well with your stack.

Front integrates with CRMs, email, calendar, and collaboration tools. Fits teams that already use Salesforce, HubSpot, or Slack and want the inbox to connect.

  • Slack
  • Salesforce
  • HubSpot
  • Zapier
  • Gmail
  • Outlook
  • Calendar
  • Many productivity tools

Alternatives

Other options we review.

  • Help Scout

    Email-first helpdesk; simpler, more support-focused.

  • Zendesk

    Full helpdesk with more ticketing and automation.

  • Freshdesk

    Helpdesk at lower cost; more ticket-centric.

Compare with other helpdesk software

See how Front stacks up head-to-head.

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Front FAQs

Quick answers.